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Updated 28th April 2020
This Privacy Policy sets out how Singula Decisions Limited (“Singula Decisions”) uses and protects any information that you may provide to us when you use our website, products and services.
We respect your rights and privacy; we are committed to ensuring that any information gathered on our website, and/or via our products and services, is kept confidential and is only used in the ways which you have consented to.
Should we ask you to provide certain information, by which you can be identified when using our website, products and services, then you can be assured that it will only be used in accordance with this privacy policy and in line with the EU General Data Protection Regulations (“GDPR”).
We will not store data for longer than necessary and use it only for the purpose that it was gathered.
You should check the Privacy Policy to ensure that you are happy with the terms. If you are not happy with the terms, please do not enter any personal data.
Singula Decisions will regularly review this Privacy Policy and make changes when necessary. If we make any significant changes to this Privacy Policy, we will communicate these to you, as applicable.
WHAT DATA WE COLLECT
Information is captured via our website contact form or marketing campaign landing pages, as well as via our relevant products and services. This data is provided by you voluntarily.
We may collect and store the following information, as applicable:
Name (e.g. first name and surname);
Contact information (e.g. e-mail address and telephone number(s));
Demographic information (e.g. country, preferences and interests);
Business metrics (e.g. subscriber numbers, churn rate, average revenue per user, etc.); and
IP address and web activity (e.g. web pages visited, time spent on the website, etc.).
WHAT WE DO WITH THE INFORMATION WE GATHER
Singula Decisions requires the information to understand your needs and to provide you with the relevant service. We use the information for the following reasons:
Internal record keeping;
To improve relevant products and services;
To periodically send promotional communications (electronic and telephone) about new products and services, thought leadership or other information which we think you may find interesting based on the information that you have provided;
To contact you for market research purposes; and
To customise our website based on the interests you have indicated.
We may share relevant information with trusted third parties. We do not share data outside of the European Economic Area (“EEA”) unless a specific arrangement is in place to do so between the relevant parties.
WHERE IS DATA STORED?
We use a third-party provider, HubSpot, to capture and store data. This is done securely and in line with the requirements of the GDPR.
SECURITY
Singula Decisions is committed to ensuring that the information you provide is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and store.
PURPOSE OF PROCESSING YOUR DATA
Personal information provided by you is used to promote our products and services. We also promote items that may be of interest (e.g. company announcements, thought leadership, case studies, new partnerships, and events we are attending).
We can segment our promotional communications based on a range of factors (e.g. your consented preferences and the information you have provided).
In general, marketing campaigns are promoted by e-mail and from time-to-time by telephone.
CONSENT
With effect from the 25th May 2018, we provide a mechanism to facilitate consent to receiving relevant communications from us.
When you complete any website form or marketing campaign landing page on our website you will be asked to check two boxes to provide your consent:
To receiving marketing communications from us; and
That you have read and accept this Privacy Policy.
You can withdraw your consent at any time by sending an email to info@singuladecisions.com or by clicking the “unsubscribe” link in any e-mail received from Singula Decisions.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on our website; identify the marketing consent statement allowing you to select the box to indicate that you accept or reject your information to be used for direct marketing purposes; and
If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by withdrawing your consent as detailed above.
Singula Decisions will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required by law to do so. We may use your personal data to send you promotional information about selected third parties if you have selected that you are happy to receive marketing communications.
You may request details of personal information that we hold about you by contacting us in writing (FAO Data Protection Officer, Singula Decisions Limited, Cluny Court, John Smith Business Park, Kirkcaldy, Fife KY2 6QJ) or by emailing dpo@singuladecisions.com.
If you believe that any information that we are holding on you is incorrect or incomplete, please contact us in writing or by email as soon as possible. We will promptly correct any information found to be incorrect.
Data Subject Rights
Singula Decisions has a nominated Data Protection Officer (“DPO”), with responsibility for managing Singula Decisions’ policies, procedures and practices in relation to data protection. Contact, for any purposes (e.g. to complain, to request details of information held, etc.) can be made to the DPO in writing using the Singula Decisions address above or by emailing dpo@singuladecisions.com.
In compliance with the GDPR, you can contact us to:
Right to Subject Access Request (Article 15) – to request a report of the data that we hold on you;
Right to Rectification (Article 16) – to request us to update inaccurate/incomplete data that we hold on you;
Right to Erasure (Article 17) – to request us to remove your data from our systems (NB: in this instance, we will likely anonymise your data);
Right to Restriction of Processes (Article 18) – to request that we do not process incorrect data or where you have withdrawn consent for use;
Right to Receive Personal Data (Article 201) – to request that your data is provided to you to allow you to pass it to another company (this will be in a commonly used, machine-readable, format); and
Right to Object (Article 21) – to allow you to object to us holding your data where you believe we have no reason to hold it.
You may also contact our DPO if you wish to make a complaint. Contact can be made in writing, to the address set out above, or by email to dpo@singuladecisions.com.
LINKS TO OTHER WEB SITES
The Singula Decisions website may contain links to other websites of interest. Please note that if you use these links to leave our site that we have no control over the other website, therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and we recommend that you review their separate privacy notices, as applicable.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard-drive. Once you agree, the file is added and the cookie helps to analyse web traffic and when you have visited a particular site.
Cookies allow web applications to respond to you as an individual based on your interactions. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us to provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. However, if you decline cookies, this may prevent you from taking full advantage of our website, products and services.
Please read our Cookie Policy for more information by clicking this link.
This Privacy Policy is effective from 28th April 2020.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Please enable Strictly Necessary Cookies first so that we can save your preferences!
Cookie policy
Updated 28th April 2020
This Cookies Policy describes how Singula Decisions Limited (“Singula Decisions”) uses different types of cookies on the Singula Decisions website; explaining how they are used and how you can control cookies.
ABOUT COOKIES
Cookies are small data files stored on your computer containing information which recognises you if you return to a website. Cookies help us to customise your experience and helps users to navigate and stores their user preferences. You may reject to accept cookies by activating the appropriate session on your browser, however by doing so, some features on the website may not work as intended. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.
OUR USE OF COOKIES
When you visit the Singula Decisions website, we may collect information automatically using cookies. Most of the information cookies collect does not personally identify you, but does include information such as IP address, operating systems and viewing behaviour. To the extent that any personal information is collected through cookies, our Privacy Policy applies to how we use and store this data.
TYPES OF COOKIES WE USE
Site Management Cookies
These cookies are used to maintain your identify or session on the website. These are designed to enhance the website functionality and without them, it will not perform as smoothly for you as we would like, and we may not be able to provide certain features.
Analytics Cookies
Analytics cookies collect information about your use of the website. These track and monitor, for example, how visitors move around the website, how they reached the website and time spent on pages. Analytics cookies are not essential for our website to work. Our analytics cookies include Google, which you can find out more information about by clicking the relevant links.
Third Party Cookies
Third party cookies are those placed on your device by third party website domains. This includes social sharing, videos and other services we offer that are run by other companies. You can view information about what some of these sites do with your information here:
Facebook
AddThis
MyPeopleBiz
YouTube
You can disable those cookies in "3rd Party Cookies" section of our GDPR popup.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
HOW TO MANAGE COOKIES
You may refuse or accept cookies at any time by adapting your browser settings. These links below explain how you can control cookies via your browser, although this turns cookies off on all websites and not just this one:
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Firefox: https://kb.iu.edu/d/ajfi
Alternatively, visit www.aboutcookies.org for detailed information on cookies and how to prevent these from being set.
This Cookie Policy is effective from 28th April 2020.
