A growing suite of insight and decision tools — the moments that matter, made tangible, built on 30 years of live subscriber operations.
Every Singula Decisions IQ tool — IQ.Ask, IQ.Deflect, IQ.Save, IQ.Suggest — promises recommendations, scorecards and decisions. Underneath every one sits a single platform — Singula Decisions IQ — doing the thinking. It works like a good doctor: it spots the symptoms, judges overall health, then prescribes the treatment.
Checks everything we know about a subscriber against a list of things worth noticing — Payment Fragility (their card keeps failing), Discount Cliff (their discount runs out in three weeks), Season Cliff (the rugby they signed up for ends this month). Every one is a sentence a human can read — never a mystery number from a black box.
Rolls every symptom into simple headline numbers — a health score out of 100, how likely a subscriber is to leave, how much room there is to grow them — always with the reasons attached. Never “health 34”, always “health 34 because their payments keep failing and viewing has dropped off.”
Decides the single best thing to do, right now, through the right channel — only real offers from the client's pricing & offer catalogue, within limits the client controls. Someone mid-cancellation gets a save offer, never an upsell. Every recommendation arrives priced and prioritised.
The signal engine notices · the scoring engine judges · the decision engine acts — facts go in one end, and out comes something a retention manager, a care agent or the subscriber can actually use, with the “why” attached at every step.
Singula Decisions IQ is the platform inside every tool — 30 years of knowing what to look for, written into software. It's what makes the capability so difficult to replicate.
Each tool turns data into a decision — for the analyst, the agent and the subscriber.
A general-purpose assistant across every subscriber workflow.
Ask the platform anything — segments, insight, actions, in plain language.
A chat that knows who it's talking to — a decision on every reply.
Turns the cancel button into an intelligent retention moment.
New joiners drifting to churn, surfaced by name with the fix pre-loaded.
At-risk subscribers ranked by save-value, offers pre-ranked and ready.
Flex churn, ARPU and acquisition cost — watch lifetime value reshape live.
Live suggestions for the agent at the point of contact, and the subscriber in-account.
Singula Decisions IQ is being built out now — several tools are live in preview. Talk to us about early access for your team.
Your source systems feed facts into Singula Decisions IQ. The engine turns them into signals, scores and decisions; the tools your teams use turn those into action — every one confirmed by a person, then handed back to your systems.
subscribers · subscriptions · payments · discounts · plan movements · viewing · contacts · campaigns & outcomes · seasons, rights & fixtures
every action confirmed by a person before it runs
Twenty minutes to see Singula Decisions IQ in action, and where it's headed.
Book a demo