Updated 28th April 2020
We respect your rights and privacy; we are committed to ensuring that any information gathered on our website, and/or via our products and services, is kept confidential and is only used in the ways which you have consented to.
We will not store data for longer than necessary and use it only for the purpose that it was gathered.
WHAT DATA WE COLLECT
Information is captured via our website contact form or marketing campaign landing pages, as well as via our relevant products and services. This data is provided by you voluntarily.
We may collect and store the following information, as applicable:
Name (e.g. first name and surname);
Contact information (e.g. e-mail address and telephone number(s));
Demographic information (e.g. country, preferences and interests);
Business metrics (e.g. subscriber numbers, churn rate, average revenue per user, etc.); and
IP address and web activity (e.g. web pages visited, time spent on the website, etc.).
WHAT WE DO WITH THE INFORMATION WE GATHER
Singula Decisions requires the information to understand your needs and to provide you with the relevant service. We use the information for the following reasons:
Internal record keeping;
To improve relevant products and services;
To periodically send promotional communications (electronic and telephone) about new products and services, thought leadership or other information which we think you may find interesting based on the information that you have provided;
To contact you for market research purposes; and
To customise our website based on the interests you have indicated.
We may share relevant information with trusted third parties. We do not share data outside of the European Economic Area (“EEA”) unless a specific arrangement is in place to do so between the relevant parties.
WHERE IS DATA STORED?
We use a third-party provider, HubSpot, to capture and store data. This is done securely and in line with the requirements of the GDPR.
Singula Decisions is committed to ensuring that the information you provide is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and store.
PURPOSE OF PROCESSING YOUR DATA
Personal information provided by you is used to promote our products and services. We also promote items that may be of interest (e.g. company announcements, thought leadership, case studies, new partnerships, and events we are attending).
We can segment our promotional communications based on a range of factors (e.g. your consented preferences and the information you have provided).
In general, marketing campaigns are promoted by e-mail and from time-to-time by telephone.
With effect from the 25th May 2018, we provide a mechanism to facilitate consent to receiving relevant communications from us.
When you complete any website form or marketing campaign landing page on our website you will be asked to check two boxes to provide your consent:
To receiving marketing communications from us; and
You can withdraw your consent at any time by sending an email to email@example.com or by clicking the “unsubscribe” link in any e-mail received from Singula Decisions.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on our website; identify the marketing consent statement allowing you to select the box to indicate that you accept or reject your information to be used for direct marketing purposes; and
If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by withdrawing your consent as detailed above.
Singula Decisions will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required by law to do so. We may use your personal data to send you promotional information about selected third parties if you have selected that you are happy to receive marketing communications.
You may request details of personal information that we hold about you by contacting us in writing (FAO Data Protection Officer, Singula Decisions Limited, Cluny Court, John Smith Business Park, Kirkcaldy, Fife KY2 6QJ) or by emailing firstname.lastname@example.org.
If you believe that any information that we are holding on you is incorrect or incomplete, please contact us in writing or by email as soon as possible. We will promptly correct any information found to be incorrect.
Data Subject Rights
Singula Decisions has a nominated Data Protection Officer (“DPO”), with responsibility for managing Singula Decisions’ policies, procedures and practices in relation to data protection. Contact, for any purposes (e.g. to complain, to request details of information held, etc.) can be made to the DPO in writing using the Singula Decisions address above or by emailing email@example.com.
In compliance with the GDPR, you can contact us to:
Right to Subject Access Request (Article 15) – to request a report of the data that we hold on you;
Right to Rectification (Article 16) – to request us to update inaccurate/incomplete data that we hold on you;
Right to Erasure (Article 17) – to request us to remove your data from our systems (NB: in this instance, we will likely anonymise your data);
Right to Restriction of Processes (Article 18) – to request that we do not process incorrect data or where you have withdrawn consent for use;
Right to Receive Personal Data (Article 201) – to request that your data is provided to you to allow you to pass it to another company (this will be in a commonly used, machine-readable, format); and
Right to Object (Article 21) – to allow you to object to us holding your data where you believe we have no reason to hold it. You may also contact our DPO if you wish to make a complaint. Contact can be made in writing, to the address set out above, or by email to firstname.lastname@example.org.
LINKS TO OTHER WEB SITES
The Singula Decisions website may contain links to other websites of interest. Please note that if you use these links to leave our site that we have no control over the other website, therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and we recommend that you review their separate privacy notices, as applicable.
A cookie is a small file which asks permission to be placed on your computer’s hard-drive. Once you agree, the file is added and the cookie helps to analyse web traffic and when you have visited a particular site.
Cookies allow web applications to respond to you as an individual based on your interactions. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us to provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. However, if you decline cookies, this may prevent you from taking full advantage of our website, products and services.